Refund & Compensation Policy

Last updated: August 10, 2026

Important

Due to the digital nature of our products, all sales are final and no monetary refunds are issued. Wallet deposits / site balance credits are also non-refundable and cannot be withdrawn to any payment method. Product compensation is available under the conditions outlined below.

General Policy

All digital products purchased through Accstall (accounts, proxies, email services, etc.) are non-refundable. This is because digital products are delivered instantly and cannot be returned.

Wallet Balance (Non-Refundable)

Funds deposited into your account wallet / site balance are strictly non-refundable and cannot be withdrawn back to any payment method (card, crypto wallet, bank account, etc.). This policy is part of the Terms of Service and Refund Policy accepted upon registration and again before depositing funds.

✕Deposited credits cannot be refunded or cashed out to your card, bank account, or crypto wallet.
✕Due to payment-processor fees, gateway restrictions, and international anti-fraud standards, funds credited to a digital wallet cannot be reversed.
✓Your wallet balance remains fully active with no expiration date and can be used to purchase any products or services on our website.
✕Promotional wallet bonuses, including extra credit on cryptocurrency deposits, are non-withdrawable, have no cash value, and may be changed or discontinued at any time.

By depositing funds, you acknowledge and accept these terms. Our decision regarding wallet-balance refund requests is final.

Compensation Eligibility

Product compensation is provided when all of the following conditions are met:

The purchased account is suspended or banned at the time of first login.

The issue is reported within 12 hours of delivery.

A screen recording video showing the first login attempt and the account's status is provided.

Compensation Process

1
Open a support ticket from your dashboard.
2
Set the ticket subject to "Compensation Request".
3
Include your order number and a detailed description of the issue.
4
Attach a screen recording video showing the first login attempt.
5
Our team will review the request and, if approved, provide a replacement product.

Compensation Method: Approved compensation requests are fulfilled with a product replacement, not a monetary refund.

Non-Compensable Cases

✕Reports submitted more than 12 hours after delivery
✕Requests without video evidence
✕Issues caused by the buyer's usage of the account
✕Accounts banned or suspended due to the buyer's actions
✕Change of mind or accidental purchases
✕Issues arising from third-party platform policy changes
✕Products that match their description but do not meet the buyer's expectations

Important Notes

•All compensation requests are reviewed individually by our team.
•Submission of falsified or manipulated evidence will result in permanent account suspension.
•Compensation requests are typically resolved within 24 hours.
•Accstall reserves the right to make the final decision.

Contact

For compensation-related questions, contact us at support or create a support ticket.