Refund & Compensation Policy
Last updated: March 16, 2026
Important
Due to the digital nature of our products, all sales are final and no monetary refunds are issued. However, product compensation is available under the conditions outlined below.
General Policy
All digital products purchased through Accstall (accounts, proxies, email services, etc.) are non-refundable. This is because digital products are delivered instantly and cannot be returned.
Compensation Eligibility
Product compensation is provided when all of the following conditions are met:
The purchased account is suspended or banned at the time of first login.
The issue is reported within 5 hours of delivery.
A screen recording video showing the first login attempt and the account's status is provided.
Compensation Process
-
1
Open a support ticket from your dashboard.
-
2
Set the ticket subject to "Compensation Request".
-
3
Include your order number and a detailed description of the issue.
-
4
Attach a screen recording video showing the first login attempt.
-
5
Our team will review the request and, if approved, provide a replacement product.
Compensation Method: Approved compensation requests are fulfilled with a product replacement, not a monetary refund.
Non-Compensable Cases
- ✕Reports submitted more than 5 hours after delivery
- ✕Requests without video evidence
- ✕Issues caused by the buyer's usage of the account
- ✕Accounts banned or suspended due to the buyer's actions
- ✕Change of mind or accidental purchases
- ✕Issues arising from third-party platform policy changes
- ✕Products that match their description but do not meet the buyer's expectations
Important Notes
- •All compensation requests are reviewed individually by our team.
- •Submission of falsified or manipulated evidence will result in permanent account suspension.
- •Compensation requests are typically resolved within 24 hours.
- •Accstall reserves the right to make the final decision.
Contact
For compensation-related questions, contact us at or create a support ticket.